Suppose you went to Best Buy to pick out a new home stereo system. After mulling over the options, you picked out the one you want, bought it, and went home all excited about setting it up. When you got home, you look at your receipt and discover that they have overcharged your card by $1,300 (!!!!)
Okay, mistakes happen. You hop back in the car, drive back to Best Buy, and show them the receipt. The manager agrees that he has charged you more than the stereo was worth. In lieu of giving you your money back, however, he offers you a $100 store coupon and a promise to use the rest of your money to give you unspecified better service in the future.
Would you be pissed?
Welcome to Tennessee.