Saturday, February 27, 2021

Fight for Fifteen, or Fight the Future?

Fast Food Workers of the World, Unite! You have nothing to lose but your jobs!
"At a McDonald's drive-thru in a Chicago suburb, customers may notice something different about the voice that takes their orders for Big Macs and fries.

"Welcome to McDonald's, what can I get for you?" it asks in a welcoming, unmistakably feminine tone. While the voice sounds helpful, it's also stilted and monotonous enough for the average customer to figure out they're being served by a computer, not a human. It's a lot like Alexa or Siri, but for a drive-thru: a system driven by artificial intelligence that McDonald's is testing out to speed up its service.
The article touts the features and benefits of these ordering systems...

It looks like smaller chains, such as White Castle, want a piece of this action, too.
Don't worry, I'm sure that if you haven't opted in to their customer loyalty program, the license plate scanner will totally forget that it scanned yours and it won't in any way affect the flow of junk mail at your house or anything.

You might also remember White Castle from an earlier story along these lines:

I guess burger flippers and fast food order takers should have learned to code.