TK: Where is my pickup?
Raquel M.: Hi, this is Raquel M.. I'll be happy to assist you.
TK: It has been five hours since I requested a pickup. How do I find out when the driver will get here?
Raquel M.: I currently do not show a pick up has been scheduled.
Raquel M.: Are you referring to Boberg Arms Corporation?
TK: Yes. From Indy to Minneapolis.
Raquel M.: Did you receive a pickup request number?
TK: I'm trying to paste it in here...
Raquel M.: It states that request number is incorrect.
Raquel M.: To schedule a pickup on-line, please visit: Http://email@example.com
TK: I did that. That's where I got that number. It told me my card has been billed for $9.19 and gave me the code #tracking_number
Raquel M.: Okay that number worked fine. It states your pick up will occur today by 5:00 pm
TK: It is currently 6:01.
Raquel M.: I need to forward your information to the local package center for resolution. Please provide me with the following information:
* Your last name
* The best telephone number to reach you
TK: Add that I am absolutely underwhelmed.
Raquel M.: No problem, Thanks. It will take me just a few minutes to put this through. I will be right with you.
Raquel M.: Thanks for your patience. I have forwarded your information to the appropriate package center for further assistance. You can expect a call today within an hour. Do you have any other questions?
Raquel M.: I haven't heard from you in a while. Unless you have more questions I'll go ahead and end the chat.
Raquel M.: Yes i'm here.
TK: When is my pickup?
TK: I requested between 1220 and 1700 EST.
Raquel M.: Once the center gives you a call they will let you know.
TK: And when will they call me?
Raquel M.: You can expect a call today within an hour
TK: *sigh* Thank you.
Raquel M.: You're welcome. Have a great day.
Raquel M.: has disconnected.
POSTSCRIPT: It is 1850. First, they called me and said that their guy had already been by. I pointed out that I'd been sitting on the front porch since noon thirty and no dude had been anywhere near me. They tried to reschedule for tomorrow. I sulked. Dude JUST showed up.